Testing the User Flow and Work Flow for the Ticket System installation on this site.
Added to the Menu
Ticket
Client login
I will rearrange everything and then finalize the dropdown when all the testing on the Ticket System is in place, and the other Scheduler System I will install here as well. These, of course are all for timestamping, how long this all took me to complete from start to finish.
I would like to add, those who send me spam on my mobile, they are unread, blocked, then marked as spam.
AND REPORTED.
It’s tedious, to be doing that, but REPORTING them will do other people some help too, and if more people report those types of spam and intrusion, the sooner they can be stopped.
Also, the people who call me on my Mobile Phone who just pitch me, you also just get BLOCKED.
Just so you know, if your number or email is blocked as SPAM so many times, the App Stores, your Internet Service Provider (ISP) – also has functionality to know who gets reported. Automatically.
The best time to report a spammer is at that exact time frames when you have actually received the spam. When the ISP and the Domain’s Webhost, can go IN to the Mailbox servers and check the amount of emails that are getting sent and their contents. The “Can Go In” – is part and parcel of Terms of Use, when users abuse their servers to send out spam, the I.T. Security Tech Team can go do that and SEE those logs as well.
That’s when it just becomes EASY to get spammers out, or get websites shut down.
Here in the U.S., there is a service – the “Do Not Call Registry”.
These spammers found a workaround, they don’t “call” – they send spam text or email messages instead.
That’s actually EASIER to report. Since it’s documented. (Emails have an “envelope” so that you can trace the packets and how the message travelled – also you can see in an email envelope if the “sender” is legitimate or a spoof email).
The CAN SPAM Act in the U.S. is clear on who can send a “solicitation email” – those companies NEED to have proof of a person’s express “permission” to be included in a mailing list, via a “subscribe” page with a confirmation.
ALSO, legitimate Online Marketers MUST have an “unsubscribe” link at the bottom of each email transmission.
If you got “subscribed” into a list without your consent, then that company is spamming you and others. (What those people do is blast their spam unsolicited emails to their mailing lists, usually by the hundreds or thousands.
If one or more recipient marks those emails as SPAM, soon enough, all emails FROM that domain, will be marked as spam and just will go to the spam or junk folder.
So, those are concerns I have on creating “automatic emails” – you need to have a way for your subscribers, to unsubscribe any time they wish.
As far as the Ticket System, it is initiated by a Client, and it is all timestamped. So, no spamming there, since an issue is being resolved and fully documented, with IP addresses.
For your portals, if you have people who constantly try or attempt to abuse your Contact Forms or Registration Pages, they become “Users” to your site and their IP addresses will always be visible to Admins. Just copy and paste those IP addresses to a Notepad file, and then add them to your website’s “ban list” and they won’t be able to view your site or access it.
There are WP Plugins that also make this process easier to report to those organizations that specifically make it their life mission to combat spam. 🙂
Create a New Ticket
Automated Login Credentials sent to Client
Forgot Password
Automated New Ticket Notification Emails sent to Client and Specific Department
Automated New Reply Notification Emails sent to Client and Specific Department
All the ACTUAL conversations / updates happen on the Ticket Portal – itself.
Okay, I will detour for a bit to note this observation.
In another portal where I installed the Scheduler using my Developer License, since the package costs between $100 – $2500, we offered a 15 minute FREE Consultation.
What people did was schedule four 15 minute FREE consultations to SKIP the $100 per billable hour.
Sneaky.
So for this installation, no more FREE stuff.
If these companies are selling Software as a Service (SaaS) and hiring tech people who DON”T KNOW how to set up an E-Commerce Site or a Ticket System, then these techies reach out to me to get FREE consulting under the table, they should study what I studied.
They can READ codes here that I have shared here for free. But if they require full undivided attention for me to do THEIR job, they need to do the right thing. They can FIGURE it out for themselves, or they can hire other techies to do their job.
Creating new Database and all that jazz for the Scheduler.
Restart timestamp here.. (took a 1.5 hour break).
Done creating new Database and assigning Database User Super Admin (Database Administrator).
In any website, just assign maximum 2 people who have this type of access. Why minimum of Two? In case the DBA or Any Website Administrator dies or gets sick, some one else from your organization can take over. Make sure you create documentation too.
One thing great with WP, it’s easy to back up.
The Scheduler is a separate portal that I am just fusing or merging with WordPress.
I will continue my documentation and notes on this:
The original is from our Tech Site, I removed the FREE 15 minutes since this has been abused too much already on another site.
Still working on the Scheduler Installation and Customizations.
Done with the Scheduler Installation and the automation also.
Different emails are sent to Clients, Managers, and Staff per activity point.
What this Scheduler does, is for us (or any company who want to use the same type of package) to be able to prioritize their Schedules with Clients.
A lot of time is wasted on the Back and Forth of emails and etc. So this will literally CARVE out the time for the Client, depending on a Consultant’s availability.
For brevity and simplicity, the Tech Consultations are going to be worked on by Front End, Back End, and Full Stack Developers, depending on their time availability.
While I know how to do Online Stores and Marketplaces, it’s just something I don’t want to work on going forward. I’d much rather work on those Online Stores that we already have running. 🙂
One of the reasons why I am documenting the “How To” – I can pass it along or package it up in an e-book. 🙂
The Scheduler System installation is done.
The Automated Emails have been Customized and tested.
Also the payment gateway and LIVE Payments are installed and tested. Payments went through.
Testing the User Flow and Work Flow for the Ticket System installation on this site.
Added to the Menu
Ticket
Client login
I will rearrange everything and then finalize the dropdown when all the testing on the Ticket System is in place, and the other Scheduler System I will install here as well. These, of course are all for timestamping, how long this all took me to complete from start to finish.
I would like to add, those who send me spam on my mobile, they are unread, blocked, then marked as spam.
AND REPORTED.
It’s tedious, to be doing that, but REPORTING them will do other people some help too, and if more people report those types of spam and intrusion, the sooner they can be stopped.
Also, the people who call me on my Mobile Phone who just pitch me, you also just get BLOCKED.
Just so you know, if your number or email is blocked as SPAM so many times, the App Stores, your Internet Service Provider (ISP) – also has functionality to know who gets reported. Automatically.
The best time to report a spammer is at that exact time frames when you have actually received the spam. When the ISP and the Domain’s Webhost, can go IN to the Mailbox servers and check the amount of emails that are getting sent and their contents. The “Can Go In” – is part and parcel of Terms of Use, when users abuse their servers to send out spam, the I.T. Security Tech Team can go do that and SEE those logs as well.
That’s when it just becomes EASY to get spammers out, or get websites shut down.
Here in the U.S., there is a service – the “Do Not Call Registry”.
These spammers found a workaround, they don’t “call” – they send spam text or email messages instead.
That’s actually EASIER to report. Since it’s documented. (Emails have an “envelope” so that you can trace the packets and how the message travelled – also you can see in an email envelope if the “sender” is legitimate or a spoof email).
The CAN SPAM Act in the U.S. is clear on who can send a “solicitation email” – those companies NEED to have proof of a person’s express “permission” to be included in a mailing list, via a “subscribe” page with a confirmation.
ALSO, legitimate Online Marketers MUST have an “unsubscribe” link at the bottom of each email transmission.
If you got “subscribed” into a list without your consent, then that company is spamming you and others. (What those people do is blast their spam unsolicited emails to their mailing lists, usually by the hundreds or thousands.
If one or more recipient marks those emails as SPAM, soon enough, all emails FROM that domain, will be marked as spam and just will go to the spam or junk folder.
So, those are concerns I have on creating “automatic emails” – you need to have a way for your subscribers, to unsubscribe any time they wish.
As far as the Ticket System, it is initiated by a Client, and it is all timestamped. So, no spamming there, since an issue is being resolved and fully documented, with IP addresses.
For your portals, if you have people who constantly try or attempt to abuse your Contact Forms or Registration Pages, they become “Users” to your site and their IP addresses will always be visible to Admins. Just copy and paste those IP addresses to a Notepad file, and then add them to your website’s “ban list” and they won’t be able to view your site or access it.
There are WP Plugins that also make this process easier to report to those organizations that specifically make it their life mission to combat spam. 🙂
Updated the Documentation at:
https://www.shallhelp.com/ticket-system-documentation/
TEST PLAN
Create a New Ticket
Automated Login Credentials sent to Client
Forgot Password
Automated New Ticket Notification Emails sent to Client and Specific Department
Automated New Reply Notification Emails sent to Client and Specific Department
All the ACTUAL conversations / updates happen on the Ticket Portal – itself.
Test DONE.
Next SDLC is Scheduler. Beginning now.
Created new post here:
https://www.shallhelp.com/scheduler-system-documentation/
Okay, I will detour for a bit to note this observation.
In another portal where I installed the Scheduler using my Developer License, since the package costs between $100 – $2500, we offered a 15 minute FREE Consultation.
What people did was schedule four 15 minute FREE consultations to SKIP the $100 per billable hour.
Sneaky.
So for this installation, no more FREE stuff.
If these companies are selling Software as a Service (SaaS) and hiring tech people who DON”T KNOW how to set up an E-Commerce Site or a Ticket System, then these techies reach out to me to get FREE consulting under the table, they should study what I studied.
They can READ codes here that I have shared here for free. But if they require full undivided attention for me to do THEIR job, they need to do the right thing. They can FIGURE it out for themselves, or they can hire other techies to do their job.
Creating new Database and all that jazz for the Scheduler.
Restart timestamp here.. (took a 1.5 hour break).
Done creating new Database and assigning Database User Super Admin (Database Administrator).
In any website, just assign maximum 2 people who have this type of access. Why minimum of Two? In case the DBA or Any Website Administrator dies or gets sick, some one else from your organization can take over. Make sure you create documentation too.
One thing great with WP, it’s easy to back up.
The Scheduler is a separate portal that I am just fusing or merging with WordPress.
I will continue my documentation and notes on this:
https://www.shallhelp.com/scheduler-system-documentation/
I added and updated the verbiage on the page below:
https://www.shallhelp.com/refunds-policy-i-t-consulting-services/
The original is from our Tech Site, I removed the FREE 15 minutes since this has been abused too much already on another site.
Still working on the Scheduler Installation and Customizations.
Done with the Scheduler Installation and the automation also.
Different emails are sent to Clients, Managers, and Staff per activity point.
What this Scheduler does, is for us (or any company who want to use the same type of package) to be able to prioritize their Schedules with Clients.
A lot of time is wasted on the Back and Forth of emails and etc. So this will literally CARVE out the time for the Client, depending on a Consultant’s availability.
It is at:
https://www.shallhelp.com/contact/
For brevity and simplicity, the Tech Consultations are going to be worked on by Front End, Back End, and Full Stack Developers, depending on their time availability.
While I know how to do Online Stores and Marketplaces, it’s just something I don’t want to work on going forward. I’d much rather work on those Online Stores that we already have running. 🙂
One of the reasons why I am documenting the “How To” – I can pass it along or package it up in an e-book. 🙂
The Scheduler System installation is done.
The Automated Emails have been Customized and tested.
Also the payment gateway and LIVE Payments are installed and tested. Payments went through.
All systems go at:
https://www.shallhelp.com/contact/