Why do we use our own in-house Ticket System?

Send A New Ticket:

What you can expect from us.

When you create and submit a ticket on this page, your inquiry will be processed through our Ticket System so that we can resolve the issue, or respond to your inquiry the soonest.

It works like a Contact Form – ONLY it is more efficient, less prone to “contact form spam attacks”. (unfortunately, we live in that kind of world now 🙁 )

Our Ticket System makes sure that no stones are left un-turned.

It’s a direct way of communicating and exchanging messages and files – from you to us, with no third party (like other website apps) storing our communications, since we don’t know what they do with it.  We use this system instead of phone support because of efficiency – we can’t discuss or exchange screenshots or lines of code or share website links in a telephone conversation.  Most “chat apps”  that have the “email functionality” are housed elsewhere in other servers.  The Security and Privacy of our website customers and visitors are important to us.  “Convenience” versus “security and privacy” – “security and privacy “is more important to us.

We will respond to you within 48 Business hours.

You will receive an email and get notified so you can Login HERE once an update is available. Kindly choose the appropriate department in the form below.  We will respond to tickets in the order in which we have received them.

General Inquiries
Customer Support Team
Shipping & Fulfillment Team
Sales Team
Tech Team
Compliance Officer
Product Inspection Officer